Shipping Policy

Destinations

We ship worldwide, however we do have a distributor in the USA Floating Skimmers USA http://floatingskimmersusa.com/ who we request you contact for sales and shipping. 

Delivery Address

Please ensure you provide a residential address as We cannot send to PO Box or Parcel Locker addresses.

Delivery Times

We ship using Australia Post domestically and Australia Post Standard Air Mail internationally. If you would like to pick up from Guildford NSW Australia please contact us to arrange a suitable time. We can also provide delivery to Sydney Port for bulk orders.

Delivery time varies, however we do our best to post within 24 hours.

Depending on where you live delivery will vary. You can use this calculator from Australia Post to get an approximate time for both domestic and international destinations. Use postcode 2161 in the FROM field.

We do send out tracking information after your order is dispatched.

Returns

If your item is damaged contact us as soon as possible after delivery. This has NEVER happened in 10 years so please ensure you take photos and advise as soon as is possible so we can offer a replacement. 

If you are unhappy with your skimmer please contact us at your earliest convenience, we are confident we